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How State Trustees used AI to increase agent job satisfaction by 80%
Our innovative approach to reduce absenteeism and attrition focused on understanding and addressing agent concerns.
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How State Trustees used AI to increase agent job satisfaction by 80%
Our innovative approach to reduce absenteeism and attrition focused on understanding and addressing agent concerns.
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AI for customer service: 5 unique benefits
AI is not just a buzzword; it's a dynamic force that brings about striking benefits for businesses and customers alike.
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The human touch in conversational AI: Achieving the perfect synergy
How can we satisfy a seamless, automated user experience, without losing out on the human touch?
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Everything you need to know about AI in customer service
Many predict that Artificial Intelligence is the future of Customer Service. But what does that mean? And what will that actually look like?
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The growing demand for customer service automation
Scalability, 24/7 availability, greater efficiency gains, consistent service...the list goes on!
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Voice-first service: Why voice AI should be leading your CX strategy
We delve into why voice interactions are becoming more popular in the Customer Service Industry and how they act as an innovative edge.
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10 ways to deliver consistently great customer service
Top 10 customer service tips for organisations looking to go above and beyond consumer expectations.
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AI customer service for higher customer engagement: Why you need it
How AI in customer service is revolutionising our ability to engage customers on a massive scale.
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Can a great CX strategy impact business growth?
Our CEO Kath Blackham reveals how to leverage your CX strategy for growth in an ever-evolving e-commerce landscape.
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The dual benefits of Conversational AI: Improve both CX & EX
As of late, industry news has been set alight by conversation centred around Artificial Intelligence, and in particular Generative AI.
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Speaking of conversational AI: Why language matters
Our Conversational Designer, Grace, explains why language should always be at the forefront of the design process.
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Human & Machine: What does the future look like?
Human and Machine. In so many ways, we're already harmoniously working together. So what does the future look like?
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Designing dialogue: An introduction to conversation design for CX
What is Conversational Design? And why is it emerging quickly in the CX Space? We ask Nikki, our Conversational Architect!
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Around the clock care: Why 24/7 customer support is a must have
Seamlessly blending the physical and digital worlds of retail has never been more imperative.
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The link between employee dissatisfaction & poor customer experience
Consumers are demanding that businesses serve first-class customer service - and doing so has never been more vital.
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The power of tech for good: Why AI needs a moral compass
Generative AI and Large Language Models have taken the world by storm, bringing Conversational AI to the forefront of discussion.
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Why is Chat GPT considered to be a breakthrough in Artificial Intelligence Language Generation?
ChatGPT is a state-of-the-art language model developed by OpenAI, a leading artificial intelligence research lab.
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Peek into the capabilities and potential impact of GPT-4
GPT-4 represents a significant advancement in AI technology, with the potential to transform entire industries.
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What is Chat GPT and Where Did it Come From?
What is Generative AI and where did it come from? Most importantly, how is it revolutionising the Customer Service Industry?
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